Contact

Talk to a person.

Bugs, a file that will not open, a machine or hoop that is not listed, a font you have a licence for, or a billing question: email [email protected]. We answer within two working days.

Sending a file

If a file misbehaves, attach it (they are small) and say which machine it is for. Files you send by email are used only to fix the problem and are deleted afterwards.

Shops and design sellers

If you run a multi-head shop or sell designs and need batch conversion, a thread chart we do not have, or an integration, write to us.